it is preferable if an equitable solution to the problems in your case
can be reached through informal negotiation. Sometimes this is possible.
Sometimes it is not. Each case is different. There are times when the
taxpayer and the Taxman reach a stalemate and simply introducing a
fresh, independent third party can be enough to resolve the dispute.
Some cases are not straightforward enough to be sorted out informally
and the appeals and complaints avenues have to be explored..
will look at each case on its own merits and advise you on the best
course of action. If you want TaxRelief to handle the negotiation,
appeal or complaint on your behalf, you will be charged a flat fee which
will cover you for a six-month period during which time some or all of
the appeals and complaints procedures will be followed as appropriate
and as agreed. You will only be charged for extras such as postage,
parking and travel. TaxRelief will do as much work as is necessary to
reach the best possible solution with the HMRC/Inland Revenue by
informal negotiation. If this is not satisfactory, your appeal and/or
complaint can be prepared, launched and conducted on your behalf.
our charges for handling your case will be £500 for a case which can be
resolved within six months by informal negotiation. If the case goes to
appeal or if formal representation needs to be made to the Adjudicator
or Ombudsman then the fee will be £1,000.
your case goes before the Commissioners, you don't necessarily need to
attend - although you can if you want to. The whole complaints and
appeals procedure can be stressful and very time-consuming Our Appeals
Service is aimed at relieving you of this so that you can get on with
your life and work. TaxRelief will not take on a case unless there is a
good chance of success or improvement - so we will examine the merits of
each case before deciding whether or not to take it on. We will advise
you as to whether there is room for negotiation or appeal in our
The cartoon above (published on the HMRC/Inland Revenue's own website)
is captioned "Two Commissioners comparing methods". Don't worry - the
General Commissioners are just ordinary, decent people and are not
allowed to use sharp instruments. In a tax appeal, they listen to the
case presented by the taxpayer, and to the response from the Taxman and
take into consideration all the circumstances surrounding the individual
situation. They are advised by a Clerk to the Commissioners who will
guide them in the tax laws relating to the dispute. Ultimately, the
Commissioners have to stick to the law, but will also take into
consideration factors such as "what is just and reasonable" which are
open to interpretation.
the General Commissioners hear appeals which are straightforward, such
as income tax, more complex issues such as inheritance tax are heard by
the Special Commissioners. TaxRelief can represent you and save you a
considerable amount of money in the preparation and conduct of Special
you want to ask TaxRelief whether your case is suitable for our Appeal
Service, email us with a brief ( preferably not more than one page)
summary. We can be contacted on: firstname.lastname@example.org.